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Scooper Swoop Frequently Asked Questions

How do I pay?

We have a client portal where payment is processed. Our team will create an account on your behalf after you have spoken to a Scooper Swoop representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.

Do you bill monthly?

Yes, billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.

What time will you be at my home?

With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate.

Do You Disinfect your equipment to prevent the spread of germs?

Yes! Safety is the top priority here at Swoop Scoop. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.

Do You take the waste away with you?

If you are on our recurring cleanup schedule, we will take the waste away.

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Get in Touch with Us Today!

We’re here to help! Whether you have questions about our services, need a quote, or are ready to schedule your first scoop, don’t hesitate to reach out. Fill out the form, and a member of our team will get back to you as soon as possible. Let us take care of the dirty work so you can enjoy more time with your pets and a cleaner yard!

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